At White Cliffs Water Softeners, we want you to be completely satisfied with your purchase. If you need to return an item, please see our returns policy below.
Returns & Cancellations
If you purchase a product from us online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
To request a return, please contact us within 14 days of delivery. You then have a further 14 days to return the item.
Products should be returned in their original packaging where possible and carefully packaged to prevent damage during transit. You may inspect products as you would in a shop, but refunds may be reduced if excessive handling has affected their value.
Refunds
Once we have received your returned item, we will process your refund within 14 days.
Refunds will be issued to your original payment method and will include the standard delivery charge where applicable. Additional charges for premium delivery services are non-refundable.
For change-of-mind returns, customers are responsible for return postage costs unless otherwise agreed.
Damaged or Faulty Items
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible so we can resolve the issue.
Depending on the circumstances, we will arrange a replacement, repair or refund in accordance with your statutory consumer rights.
Water Softeners & Installed Products
If you have purchased a water softener or another product requiring professional installation, please contact us before arranging a return.
Where installation work has already begun, cancellation and refund arrangements may differ depending on the work completed and the terms agreed at the time of purchase. This does not affect your statutory rights.
Contact Us
To request a return or discuss an issue with your order, please contact:
White Cliffs Water Softeners
Email: info@whitecliffswatersofteners.co.uk
Phone: 07733 203234
Please include your name, order details and reason for contacting us so we can assist you as quickly as possible.
Your Statutory Rights
This policy does not affect your statutory rights under UK consumer law.